Amazon $1.5 Billion Settlement: Eligibility and Refund Application
Many shoppers are asking about Amazon's $1.5 billion settlement related to Prime enrollment and cancellation practices. The main questions are: Am I eligible, and how do I get a refund?
Who is Eligible for Automatic Refunds?
Automatic refunds will be issued to many U.S. Prime customers who enrolled or attempted to cancel Prime between June 23, 2019, and June 23, 2025, through specific sign-up flows. These include:
- Universal Prime Decision Page
- Shipping Selection Page
- Single Page Checkout
- Certain Prime Video enrollment paths
Refund Criteria and Amounts
Eligibility depends on how many Prime benefits you used in any 12-month period after enrollment:
- If you used no more than 3 benefits, you qualify for an automatic refund of up to $51 per person.
- If you used between 4 and 10 benefits, you may still be entitled to a refund but will likely need to submit a claim after automatic payments are made.
Claims Process
Customers who meet the eligibility criteria but fall outside the automatic payment group will receive an invitation to file a simple claim after the initial refunds are distributed.
"Many customers who enrolled in Prime through specific sign-up flows during a defined period will receive refunds automatically."
Eligibility largely depends on how and when you interacted with Prime services.
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