Gartner Predicts AI-Driven Job Redesign
Gartner forecasts that by 2029, artificial intelligence will reshape more than 32 million jobs annually, creating a new dynamic where humans and AI systems collaborate closely.
AI Will Transform Work, Not Eliminate Jobs
Contrary to fears of widespread job loss, Gartner’s study suggests AI won't cause a job apocalypse but will require significant job transformations starting around 2028-29. Organizations will need to reconfigure and redesign roles to adapt effectively to AI integration.
Helen Poitevin on the Future of Work
“The next era of enterprise performance will not hinge on the quantity of people employed, but on the quality of collaboration between humans and AI.”
“Every day 150,000 jobs will evolve through upskilling, while 70,000 more jobs will need to be rewritten, reworked and redesigned.”
“Executive leaders must plan their AI investments and goals to anticipate and manage these changes.”
“They need to decide on their destination – whether to pursue human-first designs that emphasise supporting people in their work, or to select AI-first designs that aim to maximise efficiency by relying on AI to perform tasks.”
Two Approaches to AI Integration
- Human-first designs: Focus on supporting employees, with AI augmenting their work without drastically changing the nature of tasks.
- AI-first designs: Aim to maximize efficiency by letting AI take over many tasks, potentially reducing workforce size but shifting human roles.
Current Example: Customer Service
In customer service, automation handles routine inquiries via chatbots, with humans stepping in to manage more complex interactions—showing a model where AI supports but doesn’t fully replace human workers.
Summary: Gartner expects AI to reshape millions of jobs annually by fostering deeper human-AI collaboration, requiring strategic decisions on how to balance automation with human roles.