Opinion: Can an AI Bot Help with Our Workplace Empathy Problem?
Jonathan McCrea explores whether an AI bot can help managers show more empathy to their staff.
Last week, at the World Summit AI in Amsterdam, a presentation by Yohan Liyanage from Sentiva stood out. Liyanage discussed his platform, which aims to build more empathetic companies using an AI system that monitors employee engagement.
Engagement, Liyanage says, causes a $1trn hole in the US economy.
This issue, according to Liyanage, can be addressed by an AI system, raising the question of whether AI can truly help managers show more empathy.
Author's note: AI may hold the key to solving workplace empathy issues.