Box CEO Aaron Levie on AI's Impact on Enterprise SaaS
Box co-founder and CEO Aaron Levie shared his vision for the future of enterprise software at the TechCrunch Disrupt 2025 conference.
Generally, once you have a business process, you want to be able to define that in, effectively, business logic with deterministic systems — just because the risk of that changing any given day is very high.
Levie believes that AI agents will not replace enterprise SaaS companies, but instead, a hybrid combination of SaaS and agents will emerge, with SaaS handling core business workflows and agents riding on top.
- SaaS for core business workflow
- AI agents for additional functionality
Levie highlighted the risks of relying solely on AI agents for mission-critical tasks, citing examples of data leaks and unexpected production issues.
Author's summary: Levie predicts a hybrid future for enterprise SaaS and AI agents.
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