Digital Self-Management Platform Embedded into NHS 111 Pathway
The digital self-management platform getUBetter has been integrated into the NHS 111 pathway for lower back pain in South East London.
This integration, which went live in October 2025 in Lambeth, Southwark, and Bexley, enables patients who contact NHS 111 with lower back pain to access evidence-based self-management support.
Claire Goodey, commissioning manager (111/999) at NHS South East London, said: “Lower back pain is one of the most common reasons people contact our 111 service. By integrating getUBetter directly into the 111 pathway, we can guide patients to the right care at the right time. This approach empowers self-management, sets realistic recovery expectations, and improves efficiency across the system.
The goal of this integration is to improve patient experience, reduce unnecessary referrals, and ease the growing pressure on urgent and emergency care services across the NHS 111 pathway.
Author's summary: Digital platform getUBetter improves NHS 111 pathway for lower back pain.
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